Privacy Policy

Royal Docks Property Services Privacy Policy

This Privacy Policy sets out what personal information Royal Docks Property Services (RDPS) collects and what we do with your personal information.

Please take the time to review this Privacy Policy carefully as it tells you how your personal information will be used by us. This privacy policy has been compiled to better serve those who are concerned with how their 'Personally Identifiable Information' (PII) is being used online. PII is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context.

Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.

RDPS wants to offer you the best possible experience, and as a result of this, additional functions, features, products or services may be incorporated into RDPS's websites from time to time. This may result in periodic changes to this Privacy Policy. This Privacy Policy may also be amended to reflect RDPS's changing business needs. Therefore, please remember to refer back to this Privacy Policy regularly to review any amendments. By continuing to use this website and our services after changes have been made to this Privacy Policy you agree to be bound by the terms of this Privacy Policy as amended or updated from time to time.

Royal Docks Property Services collects and uses your personal information to:

  • Customise the services we provide to you;
  • Reply to any requests for information that you ask us for;
  • Clarify any particular query;
  • Carry out market research and tracking of sales data;
  • Build a profile of interest preferences and browsing patterns;
  • Send you information about our and third parties products and services (if you have chosen to receive such information);
  • Email you with property details and other property related information.

What personal information does RDPS collect?

RDPS collects personal information about you, (including but not exclusive to) your name, address, telephone numbers, e mail addresses and other general lifestyle information when you register as an applicant or client. Certain information is also collected automatically, as described later in this Privacy Policy.

Website usage data

When you visit our website, we automatically log your IP address (the unique address which identifies your computer on the internet) which is recognised by our web server. We also automatically log the date and time of the page request, the type of website browser that you are using, the referring website (if any) and other parameters in the URL (e.g. search criteria). 

We use this information to help us administer the site and to collect broad demographic information for aggregate use. We use this data to better understand website usage, so we know what areas of our website users prefer. This information is stored in log files and is used for aggregated and statistical reporting. This information is only used to assist us in providing an effective service on our sites and will be attributed to you as an individual.

Cookies

We may store information (commonly known as a 'cookie') on your computer when you look at our website.

'Cookies' are small pieces of information sent by a web server to a web browser, which enables the server to collect information from the browser. You can find out more about the way cookies work at www.allaboutcookies.org

Royal Docks Property Services uses 'cookies' to:

  • Facilitate your use of our sites;
  • Help us to provide you with the best level of service;
  • Monitor traffic, store and track information about your use of Royal Docks Property Services (London) Limited.

You can erase or block 'cookies' from your computer. To find out how to do this please see the 'How to delete 'cookies' page on the www.allaboutcookies.org website or use your help screen or manual which should tell you how to do this. Please be aware that if you erase or block 'cookies' or set your browser not to accept 'cookies' then some details on the website may not be accessible to you.

RDPS may, in the future, use other tracking technologies and/or allow third parties to use 'cookies' on this website. If this happens Royal Docks Property Services will update this Privacy Policy and inform its users.

Improving our service

If you have agreed that we can, staff from RDPS, or from our agents, may contact you from time to time by e-mail, text, SMS messages or by telephone in order to get your views and comments on the services we provide to you.

It is very important to us that we provide you with the highest level of service and in order to help us do this, from time to time RDPS may send you details of products and services which we think may be of interest to you.

You can opt out of receiving marketing and promotional materials from Royal Docks Property Services at any time by e mailing your local office.

Disclosure of your information to others

We will only sell your personal information to a third party as part of any sale of the assets or business of Royal Docks Property Services. In this instance, under the terms of this policy any third party will be permitted to use the Data for the purpose for which it was originally supplied to us.

Agents

RDPS will share your information with its professional advisors, survey and research organisations and individuals and organisations that we employ to perform functions in certain situations on our behalf. Examples of these functions include delivering packages, sending postal mail and e-mail, providing marketing assistance in data analysis, handling credit card transactions, carrying out anti money laundering checks, fulfilling orders, providing services, and following up on enquiries (including by phone, e-mail, text or SMS messages or, in writing). These agents have access to the personal information required in order to perform their functions.

Compliance with law

We will release your personal information where we are legally entitled to or obliged or required to do so by law (for example, if required to do so by a Court Order or for the purposes of prevention of fraud or other crime). We may also exchange information with third parties for fraud protection and credit risk reduction.

Keeping our records accurate

We aim to keep our information about you as accurate as possible. If you would like to review or change the details you have supplied us with, you may do so by e mailing your request and a member of our team will update or amend your information. If you have another query relating to your information, please contact us in writing at Royal Docks Property Services, Conrad House, 19 Wesley Avenue, London E16 1TD

Third Parties

We cannot be responsible for the privacy policies and practices of other websites even if you access them using links from our sites and we recommend that you check the privacy policy of each site you visit.

RDPS may, from time to time, employ the services of other parties for dealing with matters that may include, but are not limited to, payment processing, delivery of purchased items, search engine facilities, advertising and marketing. The providers of such services do not have access to certain personal Data provided by Users of this website. In addition, from time to time, RDPS may share the information you supply to us with selected third parties to enable them to send you information which may be of interest to you.

Access rights

You have a right to access the personal data that is held by RDPS about you. To obtain a copy of this information please write to Royal Docks Property Services, Conrad House, 19 Wesley Avenue, London E16 1TD. Please enclose the fee of £25 inclusive of VAT when sending your request to us to cover administration costs.

Security

We recognise industry standards and employ security safeguards to protect information from unauthorised access and misuse. When you register your details with us we will take all reasonable steps to keep these details secure and free from unauthorised access by use of technology and internal systems which will be updated as new technology becomes available and is appropriate to our systems and industry.

Any questions regarding this Privacy Policy should be directed to the Data Protection Controller at customerservices@royaldocks.com

 

Updated: Version II - Last edited January 2018